PAIA manual
Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000.
1. Purpose of this manual
This manual tells you what records Burgeon Plumbing holds, how to ask for access to them, who to contact, and how we handle personal information. It is published because PAIA requires every private body to have one, and because the exemption that previously covered small businesses fell away on 31 December 2021.
2. Contact details
- Business
- Burgeon Plumbing
- Information Officer
- Ferdi Coetzee, Owner
- Deputy Information Officer
- None appointed
- Based in
- Villieria, Pretoria — serving Gauteng
- Telephone
- 082 502 7833
- burgeonplumbing@gmail.com
- Website
- burgeonplumbing.co.za
3. The Information Regulator's Guide
The Information Regulator has published a Guide explaining how to use PAIA, available in each official language and in braille. You can get it from the Information Regulator at inforegulator.org.za, or by writing to JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.
4. Records available without making a request
| Category | Records | Where |
|---|---|---|
| Business information | Services offered, service area, contact details, accreditations | This website |
| This manual | PAIA manual | This website and our premises |
| Privacy policy | How we handle personal information | This website |
5. Records available under other legislation
| Records | Legislation |
|---|---|
| Company registration records | Companies Act 71 of 2008 |
| Financial and tax records | Tax Administration Act 28 of 2011 · Income Tax Act 58 of 1962 |
| Records about a person's own personal information | Protection of Personal Information Act 4 of 2013 |
6. Subjects and categories of records held
| Subject | Records held |
|---|---|
| Customers | Enquiries, quotes, job records, site photographs, invoices, correspondence |
| Suppliers | Supplier invoices, delivery notes, account details |
| Finance | Bank statements, invoices, tax returns and supporting records |
| Statutory | CIPC registration documents, association membership and registration records |
| Insurance | Policy documents and claim correspondence |
7. Processing of personal information
7.1 Purpose
To quote for work, carry it out, invoice for it, honour guarantees, keep the records the law requires, and respond to enquiries.
7.2 Categories of data subjects
| Who | Information held |
|---|---|
| Customers and prospective customers | Name, contact number, email address, property address, job details, site photographs, payment records |
| Suppliers | Business name, contact person, contact details, account details |
| Anyone who contacts us | Name and contact details, and whatever they tell us in their message |
7.3 Recipients
As set out in section 5 of our privacy policy.
7.4 Transborder flows
This website is served from a hosting provider with servers outside South Africa, which receives technical information about visits but no enquiry data — there is no enquiry form on the site. Messages sent to us by WhatsApp or email are processed outside South Africa by Meta and by our email provider respectively. No other personal information is transferred out of the country.
7.5 Security measures
Encrypted website connection, two-factor authentication on business email and WhatsApp, access to customer records restricted to the business owner, deletion of photographs from enquiries that did not become a job, and password protection on devices holding customer records.
8. How to request a record
Complete Form C (the prescribed request form, available from the Information Regulator's website) and send it to the Information Officer at the address above. Set out which record you want and in what form, and give us an address or email to reply to. If you are asking on someone else's behalf, include proof that you may do so.
We will respond within 30 days. A request fee and an access fee may be payable, as prescribed in the Regulations. There is no fee for asking for a record about yourself. If we refuse a request we will tell you why and explain how to appeal.
9. Availability of this manual
This manual is available free of charge on this website, and on request by email or telephone. A copy will be given to any person on request against payment of the prescribed fee, and to the Information Regulator on request.
10. Updating
The Information Officer will review and update this manual whenever the business changes in a way that affects it, and at least once every two years.